What happens if a renters damages your property when they move out?
What happens if a renters damages your property when they move out?
The day is here — your tenants are moving out, new renters are secured, and your property manager is getting ready to do the exit inspection and release the renter’s bond payment. Everything’s going smoothly until your tenant damages the property as they’re moving out. Unfortunately, accidents like this happen. Bulky furniture must make its way down narrow hallways, and front doors become a tight squeeze. If your property manager has maintained open communication with the tenants, making repairs is relatively straightforward. Keep reading to learn what to do if your tenant damages your property when they move out.
Make sure damage is documented in writing
The exit condition report should note any property damage (outside fair wear and tear) in writing. This provides documentation to make it clear that the tenant caused the damage. Further, your property manager should also call the tenants to discuss the damage if the tenant didn’t get on the front foot and report it. After the call, sending an email summarising what was discussed, and the next steps is essential. The objective here is not only having thorough documentation, but if the matter can’t be settled directly with the tenant and ends up at an administrative tribunal, it provides evidence to support your claim.
Organise repair quotes and choose a tradesperson
Your property manager should liaise with the tenant to discuss the damage and how it will be repaired. At this point, the tenant may opt to organise their own quotes and repair works. Payment for this option will often come out of the renter’s own pocket. Alternatively, your property manager can make all the arrangements, and the payment can be deducted from the tenant’s bond, provided this complies with the relevant residential tenancy legislation in your jurisdiction.
Inspect the repairs
Once the repairs are complete, your property manager should inspect the work to ensure it’s completed thoroughly and won’t cause any other subsequent problems at the property. Again, documentation is key. Your property manager should take photos of the repairs, make notes in the exit condition report that the repairs were completed, and notify the tenant in writing that the damage is repaired and the matter is settled. Of course, as the landlord, you have a right to inspect the property and make sure the repairs are up to your standards.
Accidents are a normal part of life, but it doesn’t make the prospect of damage to your property any less frustrating. Your property manager should always keep communication open with your renters, especially at the end of the lease. If any damage occurs, the most important things to do are document what happened in writing, organise repair quotes, choose a tradesperson, and inspect the completed work to ensure it’s of a high standard. In most cases, renters take good care of a property, and any damage caused upon moving out can be resolved with clear communication and payment from the tenant.
Remember, this article is general in nature and is not financial or legal advice. Please consult your professional financial and legal advisors before making any decisions for yourself. space.