Guide to Renting - Owners

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Our team has a very strong emphasis on property management which is clearly shown in the growth of our rental department.  Our close-knit team is experienced, reliable and we over service all of our properties to offer you the best property management service we can.

Below are some examples of how we manage our rental properties.

 

Condition report

We have a strong focus on recording the condition of your property – right down to the last detail to prepare a very thorough Condition Report.  For each property we take on average of one hundred and fifty photographs to record the condition of the property before new tenants move in (depending on the condition, age and size of the property).

 

Tenancy applications

Our Tenancy Application Form is comprehensive and is specifically designed for professional references and references from Estate Agents or landlords.  This gives us a much clearer indication of the tenant’s history.  We also use the National Tenancy Database (NDT) which is a nation-wide database that records any issues caused at previous rental properties by tenants.  This database is exclusive to registered and licensed Estate Agents. We also require 100pts of identification for all applicants.

 

Routine inspections

Routine inspections take place after a tenant takes possession of the property.  We inspect the property at three months, and then six monthly thereafter to see how the tenant is residing in the property, to record any damage, and also to make notes of potential maintenance issues in the future to ensure your property is running as smoothly as possible during its investment life.  You are sent a copy of each routine inspection and phoned do discuss the report.

 

Paying rent

Tenants have some simple options to pay rent.  The most common method is for tenants to automatically credit monies into our Trust Account.  Centrepay is an option which works well with our accounting system.

 

Disbursing monies into your account

At the first business day of each new month we prepare a disbursement which automatically credits your monies into your nominated account or accounts.  You are also emailed a statement of the transaction.  At the end of the financial year you are supplied with a statement showing all of your expenditure and income.  This includes rental income, agency fees, maintenance fees, council rates, all utilities and other expenses.